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Policy

Warranty terms and conditions

Hannspree Europe GmbH (hereinafter refer to as "Hannspree") or its Authorised Agent, warrants that the Hanns.G products supplied are free from defective material and workmanship during the warranty period.
Hannspree agrees to remedy any such defect under the following limited warranty terms and conditions;

1.	Hanns.G LCD Monitor is covered by an On Site Exchange warranty. This warranty is valid for 3 (three) years from the date of the original purchase of the product. The defective LCD Monitor will be exchanged for a service exchange unit of the same or equivalent type at its discretion. End-users/owners wishing to retain their original monitor or monitor with security marked such as marked with indelible pen will have a turnaround repair service.
2.	The warranty period starts from the date of the original purchase. The purchase receipt or other proof of purchase must be provided to claim the warranty services. Customers will be charged a service fee for the services rendered if such documentation is not available.
3.	This Warranty does not extend to any of our monitors which have been subjected to misuse, neglect, accident, fire, flood, physical damage, improper maintenance and installation, and unauthorised adjustment/ modifications/ repair.
4.	The Warranty shall be deemed void if the monitor's serial number or other identification labels have been removed, altered, damaged, defaced, or rendered illegible.
5.	In the event that a LCD Monitor returned for repair is found not to be a valid warranty claim, the end-user/owner will be invoiced for the full value of the supplied LCD Monitor and service, plus carriage charges incurred.
6.	Any replaced or repaired product or component is covered by this limited warranty for a period of ninety (90) days from shipment, or through the end of the original warranty period, whichever is longer. All parts replaced within the warranty period are properties of our Company. We have rights to handle those parts in methods that deem fit.
7.	This limited warranty DOES NOT COVER consumables, such as batteries, bulbs, etc. All other parts are covered by this warranty.
8.	If the number of blind-spots or light-spots found in each display is less than the number guaranteed by manufacture, Hannspree Europe GmbH has the right to refuse providing service or demand charges from customer for any services costs.
9.	Hannspree does not accept any liability for loss of income, orders or time due to monitor failure. The liability of Hannspree is limited to the cost of the repair and/or replacement of the monitor.
10.	This Warranty is in lieu of all warranties expressed or implied and no representative or person is authorised to assume for us liability in connection with the sale of our monitor. The contents of this warranty policy may alter without prior notice.
11.	The monitor's marketed by Hannspree in Europe is subject to the conditions of this agreement.

THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER IN ANY WAY.