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 Windows 7
Services  >  FAQs  >  Troubleshooting
Question：Why do I have two cables? Which is better?
Answer： Whenever possible, the 24-pin DVI cable should be used for the best image quality. The 15-pin VGA is included to support legacy video devices.

Question：There is no picture, no LED, or the picture is poor.
Answer： 
Use the following trouble shooting steps :
 1.Check that the power cable is properly connected.
 2.Check that the DVI or VGA is securely connected at both the PC and the monitor
 3.Perform a factory reset in the monitor OSD (consult your manual for instructions)
 4.Ensure the PC is not in power save mode as indicted by an amber LED.
 5.
Set the resolution of your Operating for 1280 x 1024 and refresh rate at 60 Hz. Consult your Operating System manual for specific instructions.
 6.

If the issue remains, contact Hanns.G Customer Service at:
Service Hotline: +65.6319.9488
Monday to Friday
09:00 – 17:00hrs
Close on Saturdays, Sundays and Public Holidays
E-mail: hanns@asiapac.com.sg

Question：The sound from the speakers is weak. What can I do?
Answer： The built in speakers are not intended to replace a full-range sound system. However, adjusting the volume of the Operating System and/or application on your computer and in the OSD of the monitor should provide adequate sound for day to day use.

Question：Does Hanns.G provide Windows (or other) drivers? 
Answer： No Operating System specific drivers should be necessary. Hanns.G monitors comply with DD2B plug & play standards.
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