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Services  >  FAQs  >  Post-Sales Service
Question：What is your policy on dead/bright/stuck pixels?
Answer： The total allowable defective pixel number is: 3 bright sub-pixels, 4 dark sub-pixels, or a combination of 5.

Question：How do I contact customer service?
Answer： Should the need for service arise, please contact Hanns.G Customer Service at 888-842-6674, Mon - Fri 6am - 6pm PST / PDT, or email us at webservice_us@hannsg.com.

Question：Does Hanns.G provide Windows (or other) drivers?
Answer： No Operating System specific drivers should be necessary. Hanns.G monitors comply with DD2B plug & play standards.
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